Insurance Claim logged and no feedback

I have received no feedback after i have logged Standard Bank Insurance claims following a storm. <br> <br> There was a previous claim for a burst geyser which was handled but now the same ceiling is damaged following a storm and needs repair. I have also logged a claim for my geyser leaking in the houehold and water is constantly running damaging the ceiling, walls and carpet. This is causing my water bill to increase with the muncipality. <br> <br> I require urgent assistance regarding these claims and i need to know who is going to pay for my additional water usage for this problem geyser after i have had no urgency following my claim.