Insurance claim have not been processed 4 weeks in

Had a break-in at our property with door and security gate being broken 3 1/2 weeks ago. Reported it the next day to Standard Bank Insurance. After numerous calls, still no authorisation number and door still broken.<br> Michelle was the supervisor whose team was allocated the cliam, she promised to phone back and after 3 days we received a call after hours and phone was off due to flight. I was told this morning that Michelle is not dealing with it anymore and the new supervisor is Gordon. His feedback is they can't get hold of the accessor, whose phone is off. Last night the burglars came back, to the open door and no security gate they know is not fixed yet. The people in the house lives are in danger now, and still no feedback on fixing the door & gate from Standard Bank Insurance!