INSURANCE CLAIM DELAY AND REJECTION

My claim for my house break in has not been resolved to date. The second claim has been refuted although I have explained to the insurance team that it was due to the first claim emergency repairs not been done on time and to date the first claim has not been resolved. The insurance company gave a settlement figure which I am not satisfied with. The full amount quoted by the quotation suppliers for the first claim must be settled and the property fixed. The second claim damages need to be accepted and fixed as well. This is poor service delivery and bad management handling of claims from Standard Bank Insurance as I have other properties insured with them as well. It is now into the second month of waiting for the claims department to resolve the matter as it seems there is no urgency on the insurance's part to resolve the claim. I NEED IMMEDIATE INTERVENTION AS I AM INCURRING FINANCIAL LOSSES FOR THE PROPERTY.