Insurance Claim: Dawie van Dyk: ID: ***

I registered a claim in April. My house was broken into 3 days after our tenants moved out. Its a month now and I do not receive ANY feedback from the claims consultant, nor the Assessor appointed to investigate my claim. Dikgang sent me to get a copy of the SAPS report. I am really struggling to get assistance from the SAPS and the Investigating officer told me I needed to pay for a copy. Surely the Assessor (not office bound) can get the report from the Police Station as the officer told me the Insurance has to get this information. I have to call Dikgang EVERYTIME for feedback. Until today NOTHING happened on my claim, I can clearly see where this is going...looking for a reason NOT to honor my claim. I need this claim finalzed before the end of the month as I need to get new tenants which I CANT do because there is no taps nor electricity in the whole house !!! If this is NOT resolved by tomorrow, I will take this up with OMBUD for short term Insurance!!! I even gave contact numbers for neighbours should you want to INTERVIEW them!!! This issue should be resolved by tomorrow, I have already lost a month of rent/income because of you! I will claim this income via OMBUD aswell !!