DN
Daniel N
1 reviews | Active since Sept 2020
22 Nov 2025, 10:37
Insurance claim
I am writing this review as a very frustrated and a disappointed customer. On Wednesday morning I put in claim regarding a very big tree which just fell in front of my garages blocking one of the cars inside the garage and other one outside. Even though I mentioned that this was an emergency, an assessor only visited my premises on Thursday around 11am. Yesterday I waited the whole day for a call and nothing happened until my wife did a follow-up only to be told that they are still waiting for the assessor's report. To cut a long story short my car has been parking outside for 3 days in this country where crime is so rife that anything could happen to my car I sleep with one eye open.
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Replies (2)
Standard Bank's replyOfficial
22 Nov 2025, 10:41Good day Daniel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2025, 10:41
Official
Good day Daniel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DN
Daniel N's updateReviewer Update
22 Nov 2025, 12:06What best except to immediately send a tree feeling company to remove the tree now.. If this is how slow you respond to an emergency what more about an ordinary query?
DN
Daniel N's update22 Nov 2025, 12:06
Reviewer Update
What best except to immediately send a tree feeling company to remove the tree now.. If this is how slow you respond to an emergency what more about an ordinary query?