Insurance claim

I've submitted a claim on the 11 June 2015. I was informed that Standard bank has no service provider in my area so I have to look for one. It took me some time, petrol and a lot of air time to find one who was willing to help. I was eventually helped with the necessary documentation which I submitted to Standard Bank. I have phoned them and every time I querry the status of the claim, I'm being asked the same thing over again by different consultants. Don't get me wrong. I'm very happy with Standard Bank. I'll never leave to another bank, but this is not on. Please can you sort out the matter. This is my claim number, 15/042758 and policy number HLB***. <br> <br> Thank you