INSURANCE CLAIM

In September last year i submitted a claim to Standard bank for what i thought was storm damage to my fibreglass swimming pool. it started to bubble on the sides after some flooding in our area. After no action i posted on Hello Peter on the 26th of November and finally got some movement and on the 11th of Dec my claim was rejected as i was told the water table had risen in my area and the pool was originally badly installed long before we bought the property. This conclusion came to standard bank without even opening the pool. So i then took it upon myself to dig open the side cavities to the foundation to see THE REAL PROBLEM, it was not flood damage or bad fitment but a cracked inlet pipe and the kreepy was pumping the pool water into the side cavities causing the bubble. So i then got an engineer in to do a report after which i had all the evidence to submit these new findings to Standard Bank Insurance. Which i did on the 13/2/2015. Samantha Ramisur rep**** straight away saying she had receive my mail and would go through it and reply to me on Monday . I AM STILL WAITING. she does not reply to emails, phone messages or calls. DISGUSTED BY YR SERVICE. OMBUTSMAN HERE I COME