MJ
Madenia J
1 reviews | Active since Feb 2021
12 Feb 2021, 16:18
Insurance claim
I lodged a claim that needed to be amended in January and did not receive any feedback. I have sent several emails asking for feedback or querying the status of my claim. The emails are read but to date no response. In the mean time I am sitting with a roof thats still leaking and no way to get assistance. This service is unacceptable and I am deeply disappointed.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
13 Feb 2021, 04:42Hello Madenia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply13 Feb 2021, 04:42
Official
Hello Madenia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***