Insurance Claim

I reported a claim through Standard Bank Insurance in April this year caused by the floods and to this date am not getting any joy from the banking in resolving this claim. I have to keep on calling the Standard Bank Insurance help line to check on the update and getting the run around. Spoken to various consultants and every call I am being told a different story about this claim. I have even sent emails which has fallen on deaf ears. This has become extremely frustrating I cannot get through to anyone substantial. I have been promised calls back from managers and no one bothers. I have been banking with Standard Bank for many years never ever did I expect such treatment. I am highly irritated. I really need assistance in resolving this.