Insurance claim

I claim my watercooler on 2015-10-23 that is damage by a storm and can't be repaired. I made approximately 30 calls to the call centre and up to date nothing is resolved and nobody can tell me when the claim will be finalised. The heat in Upington is 40 degrees plus. I got no co-operation from the claim department and am very disappointed with Standard Bank insurance. Claim no 15/077166. <br> Wilheminah contact me on 2015-11-30 and 12 days later and nothing was resolved. She gave whoever a cutoff date for today. I tried calling her without any answer and her phone box is full, can't save anymore massages.<br> This is really unacceptable. I paid my installment every month and now it is almost 2 months that I have to waith for a claim. In fact my first claim with Standard bank.