Insurance Claim

I would firstly like to take this opportunity to thank Standard Bank for their relief with credit card payments during this COVID-19 pandemic. On a second note, i have a personal loan account which seems like it has been handed over to Newtons Inc. for collection. Due to the COVID-19, I have lost my business in the Tourism sector and am now unemployed. Seems like the collection agents are unsure if I had insurance on this loan which i could possibly claim retrenchment benefits from. Please can someone at Standard Bank kindly assist with advising if I have insurance on both my credit card and loan account which i could make use of during this time. I am not available by telephone but please email me at *** or *** I look forward to your response.