Insurance at its worst

Claim number 19-048144 Logged on the 12-06-2019 storm claim.more then a week later no contact were made from the builder.I made contact again with SIL and got assisted by the supervisor Lebo and advised the builder will come out on the 24-06-2019 I received a call late afternoon to say the builder are busy and will be out the following day.Builder arived asking me what happened because he never had time to read his report (wow) since the 12-06-2019 the roof got inspected and were told the slope of the roof is a problem.When it came to the door i were told the bank want proof of wind damages (confused) he looked at the window and asked me what happened (im sure i logged a storm claim) eventualy i were told the insurance are very strict when it comes to storm claims (i think we had strong wind and storm friday 21-06-2019) i received a lecture when a door face weather side over an open field there must be door stoppers and the gap under the door are also not right (we are still busy tiling the stoep area and we need the gap)And the claim got rejected.My opinion when you live in a certairn area you get treated differently.I contacted SIL 4 times and got promissed Lebo will return my call.No follow up no courtesy call i had to make contact from the start.SIL Thank You for treating a client like ****