MT
Moyahabo T

1 reviews | Active since Oct 2019

04 Jul 2023, 15:38

Insurance ****

I have cancelled my standard bank life cover last year but now standard bank has been trying to debit my account and they found nothing, and the account was charged R25 per decline transaction, I cancelled the debit but nothing worked, now i owe standard bank over R300.00 they called me many times, I told them to cancel the policy, but now standard bank treats my policy like a loan, i need this cancelled and all transactions reversed, I don’t remember singing any contract with standard bank, this is *****ing from the poor and i will never let it go on like this

0
Replies (3)
Standard Bank
Standard Bank's reply04 Jul 2023, 15:41
Official
Dear Moyahabo

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be escalating this matter to our Insurance team to ensure matter is investigated. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
MT
Moyahabo T's update05 Jul 2023, 12:04
Reviewer Update
Well, I just received this message from standard bank, you guys are very stubborn, am closing this account. 1 year and few months and still you failing to close this policy, my account will end up setting on -R5000 because am charged for every decline

Standard Bank still has not received payment for your cover ********. Please urgently call *** to arrange payment or your cover will be cancelled.
Standard Bank
Standard Bank's reply05 Jul 2023, 12:46
Official
Dear Moyahabo

Thank you for writing back to us.

We will follow up with our team and we will be in touch with further feedback.

Have a great day further.

 
Kindest regards, 
Standard Bank Hello Peter Team 
***