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Maggy M

1 reviews | Active since Jan 2025

26 Jan 2025, 20:37

Insurance

We bought a house in 2013 with standard bank and they assisted us with the life cover also ,in 2023 we realized that we're paying more towards the life cover and not the bond we called them last year about the issue and we didn't get much assistance we asked them to cancel the life over and that we will try with another company ,we provided them with all documents they asked for but even now they are still sending us from pillar to post .We are not getting any assistance and now we are paying for two life covers .The are so many questions we asked regarding the bond and payments but standard bank is not providing any answers

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Replies (1)
Standard Bank
Standard Bank's reply27 Jan 2025, 06:43
Official
Dear Maggy, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Our executive insurance team will reach out to further assist. 

Kindest regards, 
Standard Bank Hello Peter Team 
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