1 reviews | Active since Jun 2016
Insulted by a Consultant
<p>Good day, I received a call from *** and the consultant's name is Jackie. The call was about the overdraft on my account which is in arrears. She asked me how much i want to pay and told her that i thought she was calling with some options for me. She then tells me that "You have a filthy attitude, you must try and change it. Okay?" What is this? Is this how your consultant are trained? I migt owe the bank but i will not be disrespected by a consultant like this. I will be awaiting your urgent response on this matter!</p>
Good day Connie Conza
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Connie Conza
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Connie Conza
Thank you for your posting.
We apologise that you have experienced this incident.
The complaint has been forwarded to the relevant business unit to address the issue.
Kind regards
Audrey Sebuelo
Complaint Resolution Centre
***
*** (fax)
***
Good day Connie Conza
Thank you for your posting.
We apologise that you have experienced this incident.
The complaint has been forwarded to the relevant business unit to address the issue.
Kind regards
Audrey Sebuelo
Complaint Resolution Centre
***
*** (fax)
***
Good day,
Thank you for following up on my complaint, i received a letter of apology from the business unit today.
Regards
Good day,
Thank you for following up on my complaint, i received a letter of apology from the business unit today.
Regards