Insufficient Information from a consultant

Item: Standard Bank
Rating: 1
Author: Philile S

Good Evening. My mother went to Hillcrest Branch to stop a debit order going thr6her account and she was told they will not be able to stop that debit order and she cant call those people and tell her not to debit her account anymore.

I do not understand how can a trusted bank like standard bank fail to do that.

Can you please clarify if unauthorising a debit cannot be done with your own bank. Since im banking with the smaller bank but they were able to do same for me

If you can call her on *** Thank you

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Jul 2020, 03:25

Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply19 Jul 2020, 03:25

Official

Standard Bank's replyOfficial

23 Jul 2020, 13:48

Dear Philile Sibisi

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply23 Jul 2020, 13:48

Official