insufficient information

I still haven't gotten my query resolved as it was logged 14 May. Yes the branch manager did try to get hold of me, unfortunately I was unavailable. I did respond to an e-mail I got confirming of when I'll be available. I responded by saying I'll be available Thursday, till this day I still haven't received a call from standard banks side. I am disappointed in standardbank. Instead the call I get from standardbank it's to offer me a credit card, while thuli told me: you don't qualify, you don't earn that much to qualify for a cheque or credit card. So why bother to offer someone who doesn't qualify. I have 3 account that I should close with standard bank. Standardbank doesn't value it's clients.