insufficient information

I went into a standardbank to get assistance on my account. Had I known all their products I wouldn't ask any questions. When I tried to ask thuli gave me close answers. I asked if there was any other account / products, she responded, rolling her eyes: it's just a savings and cheque account and your salary doesn't meet the category for a cheque. How does a consultant, consultant with a client in front of her while having small talks with her colleagues. I've always came to the jabulani branch, but thuli, no thanks. She offered me a Access save whereby I put a 7 day notice whenever I need the money, believe it or not I wanted to take it. Because of her service I told her I would rather get someone else to assist me. I think to avoid complains and such it's best to substitute.