SG
Shaun G

1 reviews | Active since Jul 2011

24 Aug 2018, 20:34

Insufficient funds...?

Every time I've used my debit card in the evenings over the past 3 evenings, it's being declined with insufficient funds error. But it the mornings it works fine. Then I get charged R5 or so. How dare you! I do have sufficient funds! I complained to the Prestige customer services line, and they reversed them. It's still happening...

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Replies (2)
Standard Bank
Standard Bank's reply25 Aug 2018, 05:48
Official

Good Day Shaun

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Aug 2018, 11:25
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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