BM
BUSISIWE M

1 reviews | Active since Jun 2013

30 May 2016, 16:40

Insufficient ATM funds

<p>Is it possible that a bank as huge as standard bank can have insufficient funds on ATM's ? Well that's what I experienced for the past 5 days when using standard bank instant money. I went from one branch to another as I was told by the machine that it had insufficient funds I should try another branch funny enough when using a debit card you can get money if stamdar bank can't maintain its instant money app and services why encourage us to use it. How unprofessional is it that customers diddnt get any notifications that the instant money service will not be working ? Imagine being stranded having only the voucher number and pin without being able to withdraw that money its very inconvenient..sad by service and its for the second time I have such ridiculous service from this bank.</p>

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Replies (3)
Standard Bank
Standard Bank's reply31 May 2016, 07:48
Official

Good day Busisiwe

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Jun 2016, 07:39
Official

Good day Busisiwe

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply03 Jun 2016, 06:03
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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