Instead Money *****

Im not sure if this is an automated response as Standard bank normally drags their legs....As this happened a week go and still not resolved.

So after all this dragging of feet Standard Bank has pulled... This still dont understand what is happening....

So ***** department comes back and tells me its not a ***** case,

Then Yesterday 21st of February 2023 i received the following email,

Good day Mrs Chetty



I hope you are well, please be advised that a 50% gratuity is being offered:
The bank is offering 50% gratuity to the total amount of R3 725.00 to settle this matter, without accepting any liability.

Please sign anywhere on the gratuity letter and return to us to process the refund if the offer is accepted.

Total ***** R7 450.00

Recovery R0.00

Customer loss: R7 450.00

50% gratuity
Khensani Mkhonto


Would Standard bank accept a loss of R3725? I Declined their so called offer and received this letter today.

Dear Mrs. Be
We want to thank you for your patience and affording us an opportunity to thoroughly investigate your incident.
The bank truly empathizes with your current situation whereby an incident of ***** occurred and was reported on
08 February 2023 against your digital banking profile
"".CO.ZA, with reference 034007
We have taken the time to consider our records and consult with the relevant stakeholders in order to understand
the circumstances surrounding the incident
Ne understand how upseting incidents such as these can be, and we apologize for any distress anc
nconvenience which may have been caused by this incident. We value you as a customer and deeply regret any
raud related losses you may have suffered. Your patience and understanding during this time of hardship anc
uncer*****y is truly appreciated
Based on the information you provided to the bank as well as the facts and documents available, it is our
understanding that the below transactions are in dispute and are alleged to have been **********.
Transaction date
Transaction time
Transaction amount
R5 000.00
Transaction type
2023-02-06
08.12.29
Instant money
2023-02-07
07.
46. 53
R2 450.00
Instant money
Note: Our statements reflect business dates only, which means any transaction on a Public Holiday or a Sunday or after 7pm on any
business day will reflect on your statement the next business day. Payments to agent banks may take two to 72 hours to reflect.
Outcome of the investigation
We have concluded the investigation and confirm that the bank attended to the matter in accordance with the
prescribed policies and processes, and we could find no fault on the bank's part.
The above transaction/s took place before the ********** activity was reported to the bank and the digital
username subsequently blocked by the bank.
Qur investigation has revealed that a trusted / known device accessed your digital banking profile
RT
"*.CO.ZA on SBG mobile app between the 6th and 7ih of February 2023 using your digital
panking creuentials to conduct the transaction/s listed above and this device has previously been active on you
digital banking profile and has previously conducted transactions on SBG mobile app
After taking all the relevant factors into consideration and in applying the principles of fairness, the bank has
made its decision and regrettably will not be in a position to reimburse you for the losses suffered.


I am now going to be taking this up with my Lawyers and going to be moving all my business with is alot to another bank. I think it is unfair for a private banking customer or any customer to be treated like this especially when Standard bank had messed up and now trying to get out of refunding me my money.


How can they say they will refund half? 🤔So i must take the knock for the other half? I did not withdraw the vouchers that i sent to myself. Get the footage to who took the money out? Surely Im paying for some kind of insurance on standard bank? Its been over 2 weeks and Standard bank is so slow. Well this will be posted on all social platforms....