LJ
Lucinda J
1 reviews | Active since Jan 2023
13 Jan 2024, 11:46
Instant Money Voucher Redeemed by unknown person
So on Monday I tried to withdraw instant money of 1200 however the screen said that the voucher has already been redeemed. I have been contacting standard bank instant money services since Monday but to date nothing. The consultants keep advising they're looking into it and they're turnaround time is 24hrs but still nothing. Standard bank should really think about closing their doors.
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Standard Bank's replyOfficial
13 Jan 2024, 11:50Dear Lucinda
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jan 2024, 11:50
Official
Dear Lucinda
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***