Instant money voucher

<br> it was the 3rd october last year 2014 when i deposited R500 at Spar kwaMashu to my sister who is at the university of Zululand . the problem started when she tried to withdraw the money at one of the standard bank's ATM inside the university. she could not recall what happened but she did not receive the money. i then went to a standard bank branch in Durban central (broad street) they logged a querry *** and assured me that the matter should me resolved after 4 working days and they will then send her a new voucher number & i was also advised to come back if that doesn't happen. 5 days passed nothing happened i went to the branch again they told me to wait for another 4 days which i also did.i then decided to approach another branch(Sanlam centre Pinetown) where they logged another querry *** they also told me to check after 4 working days i kept going to that branch every week and i was being sent from pillar to post in the end they told me to call a lady by the name of Nomusa Ngidi from Mtubatuba branch again i was not helped they promised to get back to me till today i'm still waiting for that call & clarification as to what really happened to that R500<br> <br> <br> <br> <br>