SS
Sandile S

1 reviews | Active since May 2016

25 May 2016, 06:22

Instant Money Technical Problems

<p>Last week Friday the 19th of May my uncle deposited R4000 for me at Spar. I got sms with the numbers I tried to withdraw the money at a Standard Bank ATM using information on the sms but i received a slip that said the "We sorry cannot process the your transaction due to technical Problems". I went to Spar I was told there is a problem I must go to Standard Bank inside the bank. After being sent around inside the bank the Branch manager got involved we made a few calls it was confirmed the money is still available but there is a technical Problem that needs to be investigated I must comeback after 2 Working days to get my money was given a reference number.</p> <p>On Tuesday the 24th of May I went back to the Volksrust Standard bank after a few calls to the bank numbers *** and ***) i was told the problem is not resolved and i must comeback after 5 working days. This is a serious inconvenience to me as i needed the money last week Sa****ay for the burial of my aunt but the still now I am unable to get my money.</p> <p><br />The reference number i was given yesterday is ***. Can I be assisted as I desperately need the money.</p> <p><br />Kind Regards</p> <p><br />Sandile Sithole<br />Cell.: ***</p>

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Replies (4)
Standard Bank
Standard Bank's reply25 May 2016, 08:54
Official

Good day Sandile Sithole

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,

Standard Bank
Standard Bank's reply25 May 2016, 11:09
Official

Good day Sandile Sithole

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,

SS
Sandile S's update26 May 2016, 10:37
Reviewer Update
Hi I just got a call that says the investigation shows that the money was withdrawn but I never withdrew the money ever since the investigation started and I still only have that one slip confirming Technical Error. When I went to the bank it was confirmed that the money is still available now I do not understand this change. I will be visting the branch again they can also check their Security cameras to confirm my version of events. Regards, Sandile Sithole ***
Standard Bank
Standard Bank's reply26 May 2016, 12:37
Official

Good day Sandile Sithole

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,