INSTANT MONEY - STANDARD BANK - MONEY ******

I am writing on behalf of my co-worker, she made use of STANDARD BANK INSTANT MONEY on Saturday 21 September in order to send her daughter money. When her daughter tried to draw the money from two separate ATM's it stated that the money had been withdrawn. This is not the case. I emailed ***, no response and tried to call their "help line" and no body answered for 30 mins. I then called Nicks Foods and spoke to Petronella who claimed this is the fourth complaint with the same issue. I need someone to call immediately to sort this out ***. This is a lot of money and really unacceptable