Instant Money rather No money

Hi there<br> <br> Either Silverton Spar / Instant Money (Std bank) are ripping me off.<br> I processed an instant money voucher online on 13/7/15.<br> I gave the pin and voucher to my lady but the Std bank Atm gave a notification stating that due to technical difficulties the request cannot be processed, this happened twice.<br> So we tried at Spar and the teller checked on the system it showed the balance, but when she tried to withdrew the cash it shows a zero balance. Now Instant Money says I have to phone Spar and vice versa.<br> This is not on. Both are just passing the buck<br> <br> Eslian