INSTANT MONEY POOR SERVICE

A FRIEND SENT ME MONEY VIA INSTANT MONEY ON 08/09/2015 @ 17:02, THIS MORNING 09/09/2015 @ 09H28 I TRIED WITHDRAWING MY MONEY FROM AN ATM, I GOT A SLIP SAYING CODE: 0047(WE CANNOT PROCESS YOUR REQUEST DUE TO A TECHNICAL PROBLEM. PLEASE TRY AGAIN LATER). I THEN LEFT WENT TO GET THE MONEY AT THE SHOP, AND THE CASHIER TELLS ME MY MONEY IS GONE R00.00, LIKE HOW. SO I TRY TO CONTACT THE CALL CENTER WITH NO LUCK, I THEN CALLED O86 101 101 , WAS TOLD THAT THEY CANT HELP ME AND WAS TRANSFERRED TO INSTANT MONEY WHERE I WAS MADE TO HOLD FOR EVER, FINALLY SOMEONE ANSWERED, TO BE HONEST AFTER SPENDING MORE R 120 AIRTIME I EXPECTED TO GET ANSWERS, BUT THE LADY I SPOKE TO WAS CLUE LESS ABOUT THE INSTANT MONEY PRODUCT THOUGH SHE WORKS FOR THE CALL CENTER, SHE WASN'T HELPFUL WAS MAKING BASELESS EXCUSES TO GET ME OFF HER BACK. WHAT HAPPENED TO MY MONEY? STANDARD BANK SHOULD CANCEL THIS SERVICE AS THEY CAN'T MANAGE IT OR TROUBLE SHOOT, FOR A BIG INSTITUTION THIS IS UNACCEPTABLE , I NEED MY MONEY INSTANT, NOT TO BE TOLD TO CALL AFTER 4DAYS, COZ THEY HAVE TO SEND SOMEONE TO THE ATM TO INVESTIGATE, REALLY ? IN 2015? EVERYTHING IS COMPUTERIZED, IS IT THE FISRT TIME YOU FACE SUCH A GLITCH? DON'T THINK SO