Instant money payment not reimbursed

<p>I have been a long and loyal customer of Standard Bank and thus making use off all their services. Whilst using their instant payment service on 04/07/2016 I accidentilly keyed in 018 instead of 081 for the number to which the money should be send to. As this is a landline the money will never be withdrawn. I then assumed due to the fact that nobody can withdraw the money the bank will reverse the money back into my account after a few days have lapsed. Like other banks do. BIG was my misstake. With my money still lost somewhere I decided to phone customer service. BIG was my suprise AGAIN when the agent told me I should look what I do. That is the rudest thing to say to a customer who dials in for assistence. After my first shock I was told that they can trace my money but this will cost more than R 200. The money I am referring to which is now lost is only R 200 so I cannot see why I should pay more to get my own money back which definitely has not been claimed. Other banks will just reverse the transaction after a few days of non withdrawal but NOT standard bank they even want to make a profit whilst I just want MY OWN MONEY BACK. This is so outrageous.</p>