MS
Melissa S

1 reviews | Active since Jan 2019

02 Jan 2024, 15:10

Instant money I never received

I have been waiting online for a whole day to get help from instant money, you have to waste 100 airtime to get help, second day waiting.

0
Replies (2)
Standard Bank
Standard Bank's reply02 Jan 2024, 15:13
Official
Dear Melissa, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply04 Jan 2024, 08:35
Official
Dear Melissa, 

Thank you for allowing us the opportunity to resolve your compalint. 

Our team has assured us that the matter is resolved and we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
***