Instant Money Functionality and Charges

<p>Last night i tried to use this service at a atm in Berea, East London.</p> <p>With no success and the screen freezing; and just jumping back to the home screen i cancelled the voucher quickly as i did want to see the money disappear into a black hole as there was NO screen saying a technical error occured.</p> <p>I tried this 3 times at the said atm with no luck! over 30 minutes later i tried another atm in Abbotsford, East London. Same story. NO error screen, no notification of charges; no anything.</p> <p> </p> <p><br />Then i gave up and went home, so this morning when I checked my balance; There was a R40 fee for creating these vouchers.</p> <p>I phoned Instant money customer care this morning and was on the phone for over 10 minutes, for them basically to tell me that they cannot do anything.</p> <p><br /> </p> <p>This is unacceptable; No notification of fees being charged for these vouchers; no notification that there was an error and that the voucher is still valid and not redeemed.</p> <p> </p> <p><br />I would please like a refund for these fees charged!</p> <p> </p> <p><br />Thanks</p> <p>Carene Botha</p>