1 reviews | Active since Nov 2016

20 Dec 2016, 12:04

Instant Money Flop

<p>Standard bank should just give up on the Instant Money and leave eWallet to the pros. Yesterday I got a voucher and I went to the ATM (on Great North Road Engen Garage, on the corner of O'Reilly Merry) to withdraw, the ATM processed for what seemed like forever and then I got a message that said the transaction failed and that I would get a receipt. After waiting for another eternity the ATM did not produce a receipt. Today I tried again and the message said the money had already been withdrawn. I did not withdraw the money and I need the money. I called the call centre to make a query and the ref number is 895319, I was given a 48hour SLA pending investigations. Waiting impatiently!</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Dec 2016, 16:13
Official

Good day Camp Lo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

***

Standard Bank
Standard Bank's reply20 Dec 2016, 16:13
Official

Good day Camp Lo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***