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AS
Ashley S

1 reviews | Active since May 2020

17 Oct 2023, 11:17

Instant money error

It's been 5 days..no communication from SBSA..I WAS TOLD TO BE PAITENT..LEVEL OF SERVICE IS ABSOLUTELY AMAZING

0
Replies (28)
Standard Bank
Standard Bank's reply17 Oct 2023, 11:19
Official
Dear Ashley

Thank you for alerting us to this. We have escalated the matter to the Instant money team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
AS
Ashley S's update17 Oct 2023, 11:46
Reviewer Update
I was advised on Thursday to be patient..
I am truly grateful that you guys did absolutely nothing to assist me...
Standard Bank
Standard Bank's reply17 Oct 2023, 11:50
Official
Hello Ashley

We apologize for the delay in providing you with feedback. 

We have requested an urgent feedback to be provided. 

Our team will reach out shortly. 

Kindest regards, Standard Bank Hello Peter Team *** 
AS
Ashley S's update17 Oct 2023, 11:53
Reviewer Update
Honestly I don't care anymore..
I can't and wont deal with *********** staff
Standard Bank
Standard Bank's reply17 Oct 2023, 12:10
Official
Hello Ashley

This is not the outcome we strive for kindly allow the team to provide feedback on the outcome of our escalation. 
 Our team will be in touch with you to resolve this matter. 

Regards,
Standard Bank Help Centre
*** 
AS
Ashley S's update17 Oct 2023, 13:34
Reviewer Update
Thank you after 5 days..you guys decide to communicate????
If I didn't escalate a NEW QUERY HERE..
I WOULD HAVE NOT BEEN ATTENDED TO.
Standard Bank
Standard Bank's reply17 Oct 2023, 13:37
Official
Dear Ashley

Thank you for getting back to us and confirming that the team has managed to assist in resolving this matter. 

We regret any delay experienced in dealing with us as we value you as our client. 
 If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, Standard Bank Hello Peter Team *** 
AS
Ashley S's update17 Oct 2023, 15:22
Reviewer Update
Please let me know if my new bank card is ready for collection at the bank I stated ...
Standard Bank
Standard Bank's reply17 Oct 2023, 15:23
Official
Hi Ashley

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 ***
AS
Ashley S's update17 Oct 2023, 15:31
Reviewer Update
Please read my question??
Why are you apologizing??
I asked if my new bank card is available for pick up....
Standard Bank
Standard Bank's reply17 Oct 2023, 15:32
Official
Hi Ashley

 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 ***
AS
Ashley S's update17 Oct 2023, 15:33
Reviewer Update
?????
Standard Bank
Standard Bank's reply17 Oct 2023, 15:35
Official
Hi Ashley

Please note that you will receive a SMS once the card is ready for collection.

 Kindest regards
 Standard Bank Hello Peter Team
 ***
AS
Ashley S's update19 Oct 2023, 05:15
Reviewer Update
Instant money does not work?
Please tell me what did you guys resolve??
I cant access my funds its been a week?
I needed to open a New account..
Still waiting for my bank card..
Just a terrible experience.
Standard Bank
Standard Bank's reply19 Oct 2023, 06:01
Official
Hello Ashley

Kindly note we have sent your enquiry to our agent, they will reach out during business operating hours. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
AS
Ashley S's update19 Oct 2023, 06:07
Reviewer Update
I was told..my query was resolved???..
Just ignoring my question for my bank card..im sure you can speed up the process???
Standard Bank
Standard Bank's reply19 Oct 2023, 07:09
Official
Dear Ashley

Thank you for writing back to us.

We will bring this matter to our consultants attention. 

Please be on the look out for further feedback.

 Kindest regards, Standard Bank Hello Peter Team *** 
 




AS
Ashley S's update19 Oct 2023, 07:15
Reviewer Update
Query as been going on for a week.
Broken promises..
Incorrect information provided..
Query is definitely out of you guys SLA..
SBSA CANT NOT ASSIST NOW..HONESTLY I DO NOT KNOW WHO TO ESCALATE MY QUERIES TO.
Standard Bank
Standard Bank's reply19 Oct 2023, 08:32
Official
Dear Ashley 

We have flagged this matter as urgent one.

Please be on the look out for further feedback.

Have a great day further.

Kindest regards, Standard Bank Hello Peter Team *** 
 




AS
Ashley S's update19 Oct 2023, 09:47
Reviewer Update
Please speed up my delivery for My new bank..which I requested on Thursday as instant money doesn't work..I CAN'T ACCESS MY FUNDS????
Standard Bank
Standard Bank's reply19 Oct 2023, 10:06
Official
Dear Ashley 

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you.

Sorry for the inconvenience.

 Kindest regards, Standard Bank Hello Peter Team *** 
 




AS
Ashley S's update19 Oct 2023, 10:31
Reviewer Update
I've lost this battle I really have thank you SBSA
Standard Bank
Standard Bank's reply19 Oct 2023, 10:49
Official
Dear Ashley

Our team has tried calling you just now, your phone goes straight to voicemail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Kindest regards, Standard Bank Hello Peter Team *** 
 







AS
Ashley S's update19 Oct 2023, 11:29
Reviewer Update
I'm available
AS
Ashley S's update19 Oct 2023, 11:33
Reviewer Update
Nothing as been fixed on the app..
Call comes through as spam
Standard Bank
Standard Bank's reply19 Oct 2023, 11:49
Official
Hello Ashley

Our team will reach out shortly 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
AS
Ashley S's update19 Oct 2023, 11:53
Reviewer Update
Waiting patiently
Standard Bank
Standard Bank's reply19 Oct 2023, 11:55
Official
Hello Ashely

Thank you for the feedback. 

Kind Regards, Standard Bank Hello Peter Team ***