INSTANT MONEY ATM DISASTER

My sister sent me an instant money voucher which I tried to retrieve at the Midrand Branch. The ATM counted the money but the money never came out - soon after it said ATM is out of order. I didnt move from the ATM, I immediately called instant money department and on their system if showed that the money was withdrawn. The told me that the ATM had maybe experience failure and they would contact the branch to check if there was a credit on the atm in order for me to get my money. It has been 4 working bank days already but still I have not received the money. I called the instant money department and they informed me that they could not get a hold of anyone in the Midrand Branch hence they cant help me with my matter. Firstly standard bank needs to do something about their old atms. They cant get in touch with each other but apparently they logged a call meaning that they dont even care if calls are logged and not closed.