mR
mashudu R

1 reviews | Active since May 2014

25 Nov 2019, 16:53

Instant money actually cost Roughly R26, you have to call for it to work.

Standard bank instant money doesn't work, this is the third time I'm experiencing this nonsense. I send the voucher and I got the message that the money has been sent away but the receiver doesn't receives it. So you have to call them ask for them to send you the voucher manual, in which you will spend R15 airtime just to speak to them. So I'm spending roughly R26 to send the money. I have called them last, complaining about this and they promised to call me back, until today I have not received any call from standard bank.

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Replies (2)
Standard Bank
Standard Bank's reply27 Nov 2019, 08:04
Official
Dear mashudu

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply28 Nov 2019, 11:39
Official
Dear mashudu

Thank you once again for posting your comments.

I refer to our telephonic conversation and our email correspondence and can confirm that this matter has been responded to.

Kind regards

Complaint Resolution Centre
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