VB
Victoria B
1 reviews | Active since May 2018
23 Sept 2019, 12:53
Instant Money
I have sent a voucher however when collecting the funds, it says that the voucher has been used. I am calling the call centre however have been on hold for minutes. I am not able to cancel or reverse the transaction. What is the issue? Can someone please assist and advise.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Sept 2019, 15:54Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Sept 2019, 15:54
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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VB
Victoria B's updateReviewer Update
23 Sept 2019, 16:00When will this be addressed? This is a standard response and not a solution to the problem. I am R3000.00 short due to a banking app issue. Everyone is complaining but you are not helping. What is the solution? When will I get my money back? Yes it's an inconvenience cause I have no money that was sent. Reverse the transaction or advise not a copy and paste reply.
VB
Victoria B's update23 Sept 2019, 16:00
Reviewer Update
When will this be addressed? This is a standard response and not a solution to the problem. I am R3000.00 short due to a banking app issue. Everyone is complaining but you are not helping. What is the solution? When will I get my money back? Yes it's an inconvenience cause I have no money that was sent. Reverse the transaction or advise not a copy and paste reply.
VB
Victoria B's updateReviewer Update
23 Sept 2019, 16:48People have been complaining for days about the instant money app. Error, voucher has been used yet it was not and no money received. To this point I don't see any solutions to reversing the transaction. What is going on ? I want my money and don't tell me it was with drawn cause it was not . I am not the only person with the issue. You can see it's a trend and if the money was utilised. Seriously, You guys a being pathetic. Even with you for 15 years and never had an issue till now. Branches closing down and call centre that doesn't answer. Spent so much money on Airtime. I want this resolved soonest or else I will take this further and shame!
VB
Victoria B's update23 Sept 2019, 16:48
Reviewer Update
People have been complaining for days about the instant money app. Error, voucher has been used yet it was not and no money received. To this point I don't see any solutions to reversing the transaction. What is going on ? I want my money and don't tell me it was with drawn cause it was not . I am not the only person with the issue. You can see it's a trend and if the money was utilised. Seriously, You guys a being pathetic. Even with you for 15 years and never had an issue till now. Branches closing down and call centre that doesn't answer. Spent so much money on Airtime. I want this resolved soonest or else I will take this further and shame!
Standard Bank's replyOfficial
30 Sept 2019, 09:04Dear Victoria Benjamin
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Sept 2019, 09:04
Official
Dear Victoria Benjamin
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***