LK
Louis K

1 reviews | Active since Oct 2009

03 Oct 2015, 13:14

Instant money

Yet another retarded move by Standard Bank, so lets add it to the list<br> <br> 1. Clients not allowed to change EAP limits online, and only by small margin in the bank causing clients to have to go to a branch several times each month. *Finally fixed after 2 years of complaining in an otherwise useless new online banking interface.<br> 2. Instant money is available in our banking profile, but when we want to use it we get a meaningless message. Banking support tells us it's not available to business banking. THEN WHY PUT IT ON OUR PROFILE?<br> 3. Immediate clearance online payment option between banks is available from all other banks at a nominal fee of around R30. Standard bank requires clients to go into a branch to do this and then charges up to R1000 per transaction. RIDICULOUS!!<br> 4. Data bundles are getting bigger and bigger, yet standard bank puts such ridiculous limits on airtime purchases that you have to buy airtime bit by bit for 4 days to buy a large data bundle. Lets all just stop using data bundles to convenience Standard Bank.<br> <br> You will do well as a bank to realise that WE ARE YOUR CLIENTS and your function is to provide US with CONVENIENT banking.<br> <br> Simpler. Better. Faster. Joke!

0
Replies (1)
Standard Bank
Standard Bank's reply05 Oct 2015, 12:37
Official
Hello quiken,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***