Instant Money

I have attempted to redeem an IM voucher at an ATM this morning, where the ATM gave an error stating it was unable to process the transaction and I should try later. I then tried at another ATM and this time it stated that the voucher has been used. I immediately call the Instant Money call center number which is provided on the SMS ***). This call was not answered after waiting for 40mins. I then decided to go to the nearest branch, where I was then directed to the same number. On my first call in the branch, I waited for 1 hour 7 mins and then ended the call. The second attempt was 45 mins. In total, I spent 2 hours 30 mins to get hold of the call center to assist with my matter, with no success at all. The branch had then logged a service request where they stated I should try again within 24hr.

The purpose of using the INSTANT MONEY facility was to receive the money instantly... if the service or facility is not operation why don’t you stop it or inform your customers not to use the facility. This will prevent all the frustration which all is now experiencing.

I would like this matter resolved soonest and be compensated accordingly.