INSTANT MONEY

I sent an Instant Money Transaction of R2000 on Saturday morning 1/08/2015 to my mobile number. My husband went to the ATM and did not get the money. A slip came out of the ATM saying technical error. I tried to cancel the transaction on cell phone banking and received a message saying there are no transactions to cancel. I called the instant money call centre and was informed that it will take 2 business days to get back to me, however I have not received a response.<br> <br> I need my R2000 URGENTLY as I have bills to pay. There are always issues experienced with standard bank, the cellphone banking, purchasing of electricity and instant money always have issues. I was denied of a loan because a reversal of electricity was detected on my statement. How can I reverse a prepaid electricity purchase? This is due to the fact that when you try and purchase through cellphone banking you get errors.<br> This is terrible inconvenience