NR
Ntandoyenkosi R

1 reviews | Active since Apr 2018

05 Apr 2018, 21:17

Instant money

I sent my mom an instant money, she and I didn't receive a voucher number. I phoned standard bank 2 times and they told me they will send it but I still haven't received It. How is my mom supposed to withdraw money.

0
Replies (2)
Standard Bank
Standard Bank's reply06 Apr 2018, 05:44
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply11 Apr 2018, 15:12
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 11 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***