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anita M

1 reviews | Active since Jan 2010

15 Sept 2017, 09:29

Instant money

Good Day

I have send R500,00 instant money on the 6th Sep which my son tried to withdraw but it gave him a pin error and did not know I could reset the pin myself so I created another new R500,00 instant on the 7th Sep. We never received the first R500.00 I logged a complaint on the 6th but never receive any feedback from Standard bank if I try to phone them they just say not yet resolved and add two days more to this case ref , and a new number to phone ********** 101 I did email Complaint Resolution Centre ********** no feedback yet.

Please advise Anita McPherson

0
Replies (2)
Standard Bank
Standard Bank's reply15 Sept 2017, 10:19
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Sept 2017, 08:57
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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