Instant is not instant afterall

So it turns out that a instant payment is not instant. They charge R50 for an instant payment, but then it is not instant. Then to call them, answer security questions as if I want to talk to the FBI only to be told that it will take 2 hours... really poor. I have been a client of Standard Bank for 30 years, but really, your service is falling behind the other banks at a rapid rate.