Instant damage from a trusted Provider

Hi

I recently posted a review :https://www.hellopeter.com/standard-bank/reviews/forced-to-be-patient-now-other-way-***

The link is based on Standard Bank account being locked up and most debit orders were declined. Causing me to pay extra charges and loosing my reward with Medi Wallet. My credit report is down and out. the link above will show the timeframe I had to struggle. My accounts for least of my problems as my home was without electricity, food we had left went bad and we were unable to buy food. whilst writing the review I am still mad and got so sick that my children could not eat nor take food to school. even though the past 2 days we were able to buy consume food. Our bodies still feels the affect. I have small loans to pay now also to family that assisted us as much as they could but at that time of the month I could not be angry at them if they did not have. Standard Bank service has been neutral since I opened my account but the past 7 days says something else. I appreciate the consultant that followed up every time I demand an answer and eventually late afternoon on the 27th I was able to access my account. When I visited the Malmesbury branch the first time on the 21st , I was told I had to wait. I had no authorisation to my own account. On Monday the 26th I was adamant to find out why my account was locked and a Supervisor or manager searched trough the system to find that the bank asked that the proof of payment is required and once its uploaded it will take 7 days before my account will be active again. the consultant that assistant me trough the previous post managed to get it open on the 27th. Now I found I do not pay my bills on time and the mark will leave a stain. for almost 10 years my credit profile was well managed. But now I do not even want to know what it looks like and we can now forget of borrowing money to complete our that was in a 5 year plan. I could you do this to a client just because he receives money in his account, than after going to the bank, seeing the physical person with Identity tell him to wait. word is easy "wait" but I had to wait to eat, I had to wait to manage my home, I had to wait for my financial obligations to be met Than when enquiring trough Standard Bank Ombudsman, I am told to wait 20 days for the bank to resolve the fault before logging a complaint. your made sure you are protected but what about a client. How was he protected from you in a situation like this. Your service has taken a deep dive from my vie wand ethic is none existent.