MR
Mokgadi R
1 reviews | Active since Jun 2017
01 Jul 2022, 17:15
Instant cash query
On the 28 June 2022 I was withdrawing money on the standard bank atm at seshego mall, the money was send to me by instant cash, i withdraw the money and was getting ready to take money and it was stucked and it went back i saw error message on the screen said " withdrawal retracted, i logged a call with ref number ***. I was told it will take 3 days for investigation and I will get the money.
Today in the morning did call to make a follow up they said the quiry is not attended yet and they will send my query to the atm teams. Can i have my money ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Jul 2022, 17:25Good day Mokgadi
Thank you for alerting us to this. We will escalate the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We will escalate the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
Standard Bank's reply01 Jul 2022, 17:25
Official
Good day Mokgadi
Thank you for alerting us to this. We will escalate the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We will escalate the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
MR
Mokgadi R's updateReviewer Update
04 Jul 2022, 12:30Good afternoon
Thank you my issue has been resolved, i have received the instant cash sms, thanks for speedy response.
Thank you my issue has been resolved, i have received the instant cash sms, thanks for speedy response.
MR
Mokgadi R's update04 Jul 2022, 12:30
Reviewer Update
Good afternoon
Thank you my issue has been resolved, i have received the instant cash sms, thanks for speedy response.
Thank you my issue has been resolved, i have received the instant cash sms, thanks for speedy response.
Standard Bank's replyOfficial
04 Jul 2022, 12:33Good day Mokgadi
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply04 Jul 2022, 12:33
Official
Good day Mokgadi
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team ***