Instant cash not so instant very upset

I sent an instant cash voucher on monday and then i went on the app to cancle it after which the money should come back to the account immediately and that did not happen so i went to the branch in brentwood and i was told i could speak to anyone face to face id need to call the call center which i did and they gave me a ref number. So i then called again on the 2nd and they told me the money would be in the morning of the 3rd and still nothing has happened they dnt evn have the audacity to call nd advise on the process instead i have waisted so much airtime trying to get through to the damn call center... Im not one to complain but i just want my money back! If this is whatit means to be a prestige banker with standard bank then id rather take my business elsewhere because this is pathetic!