INSTALLMENT INCREASE EVERY MONTH

Capitec: Debit Order -R5754.12 from SAVINGS ACCOUNT; Ref SBSA HL NA***81126NAEDO DR 13865; Avail R3583.21; 25-Nov. Call ***

Capitec: Debit Order -R6144.53 from SAVINGS ACCOUNT; Ref SBSA HL NA***81214NAEDO DR 14070; Avail R5222.51; 21-Dec. Call ***

Capitec: Debit Order -R6159.18 from SAVINGS ACCOUNT; Ref SBSA HL NA***90125NAEDO DR 14392; Avail R3768.39; 25-Jan. Call ***

Capitec: Debit Order -R6159.54 from SAVINGS ACCOUNT; Ref SBSA HL NA***90225NAEDO DR 14665; Avail R5801.11; 24-Feb. Call ***

Capitec: Debit Order -R6159.61 from SAVINGS ACCOUNT; Ref SBSA HL NA***90325NAEDO DR 14928; Avail R4402.96; 24-Mar. Call ***

Capitec: Debit Order -R6159.61 from SAVINGS ACCOUNT; Ref SBSA HL NA***90425NAEDO DR 15217; Avail R6449.41; 24-Apr. Call ***

Capitec: Debit Order -R6158.33 from SAVINGS ACCOUNT; Ref SBSA HL NA***90525NAEDO DR 15512; Avail R5586.80; 25-May. Call ***

Capitec: Debit Order -R6157.86 from SAVINGS ACCOUNT; Ref SBSA HL NA***90625NAEDO DR 15780; Avail R7427.57; 25-Jun. Call ***

Capitec: Debit Order -R6204.75 from SAVINGS ACCOUNT; Ref SBSA HL NA***90725NAEDO DR 16057; Avail R6855.39; 24-Jul. Call ***

These are the amounts standard bank keeps on deducting.maybe I am not educated enough but there must be a reason why the INSTALLMENT keep on increasing when I sent a couple of email which I received no response as usual .the last one they rep**** due to the reason that I included someone from the Ombudman .the response is as follows.

no relevant answers.

---------- Forwarded message ---------- From: annastasia reitumetse <***> To: "Johnson, Lesil L" <***>, *** Cc: *** Bcc: Date: Fri, 5 Jul 2019 19:09:19 +0200 Subject: Re: Different debit amount *** You are a lier

You cannot call me to resolve a query and expect me again to be transferred in order to receive feedback Why did you call me exactly as per your experience you are useless. I need feedback not be traferred to other department to receive response. You should have done your research before contacting me .when I put a complains I'am expecting first call resolution not to trafeered to get answers ok. First thing you cannot be trafferring me to a department which I will hold without receiving the service that I am paying for. Your are a complains resolution consultant not a switch board complains resolution transfer consultant.

I have sent Several complains and they were not attended to but because I have cc ed somebody front the ombudsman you have the audacity to respond. Really this is utterly a bad service

Regards

On Fri, 05 Jul 2019, 13:18 Johnson, Lesil L, < ***> wrote:

> Good day Miss Moletsane > > > > Thank you for your e-mail regarding your debit order amount. > > > > Please accept my sincere apology for the delay in response. > > > > Standard Bank feels very passionately about the service our customers > receive. The Bank views the fact that our service was compromised very > seriously. > > > > We refer to your recent request on the 25 June regarding your Home Loan > debit order. Please note that the debit order amount differs is due to the > Credit Life Insurance on your account. > > > > As per our telecom, you advised that you are not interested in a response > and would not like to go through to the Credit Life Department. > > > > I confirm that your interest rate is a fixed interest rate on your Home > Loan account. > > > > Feedback of this nature, although regrettable is always appreciated as it > allows us the opportunity to improve and rectify our customers service > standards. Standard Bank prides itself on its great customer care and this > error is regretted. > > > > Thank you for granting us the opportunity to recover from this service > failure and we look forward to a mutually beneficial business relationship > with yourself. > > > > You are welcome to contact us, should you require further assistance. > > > > Kind regards >

I'M NOT RECEIVING ANY JOY IN WORKING WITH STANDARD BANK AT ALL ,IT'S UTTERLY *******. I AM THINKING OF CHANGING THE BANK IN TERMS OF MY LOAN ARRANGEMENT.

I need clarity why is my istallment increasing everymonth