1 reviews | Active since Nov 2016

14 Sept 2018, 17:01

Inside the Branch Cash Dep Fee

Just this afternoon l closed my Cheque Acc that l had with Standard Bank for more than 5years with no benefit from them. There were few funds left in that Acc and the guy who helped me instructed me to go withdraw frm the tellers and l did, in th process l decided to bank that money into my son's Acc, it wasn't a lot of money at all, l just got so shock with the Cash Dep fee l ws charged. I made a dep of R133.89 and was charged R40.35 as a cash Dep fee. I stop by Standard Bank in Glen Marais and the lady could also not explain that. I am still trying to calculate what percentage are they using!!

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Replies (2)
Standard Bank
Standard Bank's reply15 Sept 2018, 03:54
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.


Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Sept 2018, 09:58
Official

Dear Essie Shon-Makkie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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