***** inside Standard Bank

I’m very disappointed with Standard Bank instant money services when I receive an instant money I will to be able to redeem the voucher it will say voucher already redeemed it’s happened twice now. 3weeks back I sent someone a instant money of R1100 it’s was Saturday to her surprise when she redeemed voucher it says voucher already redeemed I trust her I know that she won’t lie to me Ohk I call all the department of ATM,instant and ***** but I couldn’t get help I went to Westgate for assistance they told me the voucher it is redeemed they will do the ATM balance and they will come back to me with the case number sent to my phone I never received and case number nor a call from the branch or ATM contact centre I will receive ewallets cash send from different banks and they won’t give problems but Standard Bank always does I would have said my number is hacked but why other banks when I receive or send I won’t get this problem of voucher redeemed yet it was not redeemed by me at 1st she called saying I entered a wrong pin I sent her the correct one when she told me that this voucher is already redeemed I quickly went to my app to check to my surprise my app refused to work on that Saturday until late when I login I the was no voucher to manage it disappeared from the app I ask west branch to please check the camera of the ATM they say they can’t because customer always lie about instant money maybe she ask for someone help and they saw the voucher number and the pin hence she couldn’t find it I have lost close to R2000 on Standard Bank instant money I need this to be attended to please I want the footage of the atm please I suspect ***** inside Standard Bank my number is ***