RM
Roy M

1 reviews | Active since Jul 2011

16 Nov 2017, 06:56

Inside job - ***** (Bluebean)

Someone cleared out my son's savings account and closed the account as it had not been used for a while. Call centre ask ridiculous security questions about stuff that is over 10 years old and cannot help further because you get them wrong

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Replies (3)
Standard Bank
Standard Bank's reply16 Nov 2017, 07:11
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Nov 2017, 14:52
Official

Dear Roy

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Nov 2017, 14:52
Official

Dear Roy

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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