TM
Thembelani M
1 reviews | Active since Nov 2012
28 Nov 2023, 10:11
Insanity
My mother went to Newcastle branch on the 23/11/2023 to withdraw from her money market account. She was told that they cannot find the account, or her profile has an issue. She came back the next day and she was not assisted again. She needs this money urgently. How can you lose her profile or misplaced an account number? This sounds like a clown show and someone needs to take ownership and sort this out ASAP. She is sitting at home worried that her money is lost, and no one is contacting her. Can this happen urgently?
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Nov 2023, 10:14Dear Thembelani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply28 Nov 2023, 10:14
Official
Dear Thembelani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
TM
Thembelani M's updateReviewer Update
29 Nov 2023, 10:17When exactly are you going to get back to me ? it's hours later and have not heard anything
TM
Thembelani M's update29 Nov 2023, 10:17
Reviewer Update
When exactly are you going to get back to me ? it's hours later and have not heard anything
TM
Thembelani M's updateReviewer Update
29 Nov 2023, 10:1724 hours later
TM
Thembelani M's update29 Nov 2023, 10:17
Reviewer Update
24 hours later
Standard Bank's replyOfficial
29 Nov 2023, 10:25Dear Thembelani
We will follow up with our consultant and we will be in touch.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
We will follow up with our consultant and we will be in touch.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Nov 2023, 10:25
Official
Dear Thembelani
We will follow up with our consultant and we will be in touch.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
We will follow up with our consultant and we will be in touch.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***