Insane f....g fees... 😡😡😡😡🤬🤬🤬

Its now been more then a month that i have logged a complaint on the statement fees that was added to my account, i was told that the matter has been escalated to the relevant department.. Since today no one has been in contact. I also explained that i have no income. And that the school where my child goes required statements from july. A insane fee of over R350 was charged to my account. No every month fees are added the account currently stands ove R400. I will see an ombudsman about the matter since its not getting sorted.